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Smart’s partnerships with luxury concierge companies

Case Studies 22 MAY 2025
Smart's Partnerships With Luxury Concierge Services

As one of the leading providers of global aircraft and private jet charters for the last two decades, the team at Smart have always worked with luxury concierge companies to support them in delivering their clients a high level, seamless charter service.

Working with these concierge and lifestyle management companies means the Smart team is able to provide bespoke experiences, catering to all of the client’s requirements using our unrivalled expertise and offering utmost discretion. When we work with these concierge companies, we take all of the stress out of the charter arrangements including aircraft selection, all flight planning and all the necessary paperwork.

In the last month alone, we have worked with a luxury concierge company in Italy, to provide private jet services and arrange charters for of nine American clients flying from Madrid to Palma. Sourcing a Bombardier Challenger 850, we were able to complement the service provided by the concierge company to fly the group in a relaxed cabin with ample leg space and headroom, and the latest connectivity onboard. Digital entertainment was available for all to enjoy during the flight and the hold comfortably accommodated their 18 suitcases. 

We were also contacted by one of our long-standing concierge partners to assist with a private jet charter for three premier league footballer players and their partners. During a short break in their schedule, the players flew to Malaga on a Cessna Citation XLS, a popular super light jet for groups of up to 8 passengers. The group enjoyed larger than normal hand stitched leather seats, embellished lighting and state-of-the-art cabin for super speedy, comfortable flights. 


We enhance the service provided by our concierge partners. Our role is a small part of the overall travel plans for these clients, but it is always a very important one. Our concierge partners trust us to ensure the flights go smoothly and comfortably for their clients. These partners also rely on us sometimes to provide luxury airport transfers, so it’s one less thing for them to worry about.  Our experience saves our concierge partners time with sourcing private jets, and they also know we will get the right aircraft for the client’s needs, all whilst offering cost effective solutions”. 

James Gregory, Head of VIP Charter

About Smart:

Smart Aviation was founded in 2005 by Managing Director Mark Hawkins, an established sports charter specialist with over 30 years’ experience in senior operational roles within the travel and aviation industry. Over the last 20 years, Smart Aviation has arranged successful charters for leading sport fixtures, transported thousands of passengers on their annual pilgrimages to Lourdes, and flown VIPS on exclusive private jet charters on a weekly basis around the world. 

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